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1. schema_signature same for every install 2. Make script where Database ENGINE is InnoDB 3. Don't convert ostic.sql and languages files to utf8 4. PHP REQUIREMENT LINK : https://docs.osticket.com/en/latest/Getting%20Started/Installation.html 5. Download and update language from "https://osticket.com/download/#ostLang" 6. Check language update in next version(In 1.14.2 languages weren't properly updated) 7. If language packs doesn't download from site. Try to download using following URL depending upon script version. https://s3.amazonaws.com/downloads.osticket.com/lang/1.14.x/[[LANG_CODE]].phar